Question 1

Should I book in advance?

Accepted Answer

As we provide a delivery and collection service, we do need bookings in advance.  This enables us to plan for delivering and collecting the equipment at agreed locations and times.

Question 2

What is included in the bike rental cost?

Accepted Answer

• Bike (with integrated lights and rear rack)
- Orientation of bikes
- Guidance on cycle routes (we provide proposed routes to download on your phone and printed maps depending on your preference)
 • Battery charger
 • Helmet
 • Panniers
 • Phone mount on handlebars
 • High vis straps
 • Bike lock
 • Puncture repair kit
 • Pump
 • Navigation device with pre-plotted routes - on request

Question 3

What additional accessories can I hire?

Accepted Answer

• Child Trailer
 • Tag-A-Long bike
 • Child Bike Seat

Question 4

What do I need to have with me on the day of rental?

Accepted Answer

• We Require a photo ID (Drivers Licence or Passport)
 • Credit card for deposit

Question 5

What will I need when riding the E-Bike?

Accepted Answer

With the rear bike rack and panniers provided, you have the storage space to carry all you need to enjoy a day’s ride. In addition to the accessories provided, we recommend you also take the following items on rides:
 • Water
 • Appropriate footwear: closed toe shoes such as trainers or light weight walking shoes/boots that have adequate grip for the pedals.
 • Appropriate clothing: The weather forecast can guide you, but it is always important to carry waterproofs and additional warm clothing.
 • Ideally, a navigation app downloaded on your phone so we can provide you with proposed routes (GPX viewer or Strava are commonly used). We can recommend one and provide download / user guidelines.

Question 6

Can you deliver the E-Bikes in one location and collect them from somewhere else?

Accepted Answer

Yes, we are happy to support people who design their own tours, which might have different start and end points. Standard delivery and collection charges apply.

Question 7

If I ride from one location to another, how would I get back again?

Accepted Answer

We can organise this for you through a local transport provider. There is also the option of local bus services and taxis.

Question 8

Is there a delivery / collection charge?

Accepted Answer

We do charge for delivery and collection for E-Bike Rentals at £0.35 per mile from Kendal (for bike repair and maintenance services we charge £0.75 per mile from Kendal). These charges will be included in our quotation.

Question 9

Do I need to pay a deposit?

Accepted Answer

A 30% deposit is required to secure a booking. We will contact you a week prior to the booking to finalise delivery and collection details as well as to collect the payment balance.

Question 10

What are your open hours?

Accepted Answer

We are operational from 8am to 7pm, 7 days per week from 1st March to 31st October. You can contact us by phone during these hours on 07930 869351.

Question 11

Can I cancel my booking?

Accepted Answer

Should you need to cancel your bike rental or single day tour booking, refunds will be provided as follows: 
·       At least 1 week prior to the agreed booking date - full refund less 5% administration fee
·       Between 3 to 7 days prior to the agreed rental date - 60% refund
·       Less than 3 days before the agreed rental date – no refund will be provided.
Should you need to cancel your multi-daytour booking, refunds will be provided as follows: 
·       2 months or more prior to the Tour start date - full refund less 5% administration fee
·       1 month or more prior to the Tour start date - 60% refund
·       Less than 1 month prior to the Tour Start Date – no refund will be provided.

Question 12

Are there age limits?

Accepted Answer

The minimum legal age to ride an electric bike under UK law is 14 years of age. We require riders under the age of 18 to be accompanied by an adult at all times.  Children travelling in a child bike trailer need to be at least 1 year of age.  Children on Tag-A-Long bikes need to be between 4 and 8 years of age.  Child bike seats are suitable for children from 1 to 4 years of age.

Question 13

How easy is it to ride an E-Bike?

Accepted Answer

If you can ride a bike then you can ride an E-Bike. The amount of effort needed to pedal is reduced due to the motor assistance, which provides for a more comfortable and relaxing ride.

Question 14

How do E-Bikes work?

Accepted Answer

Electric bikes are like standard bikes with the added support of a motor and battery.  The motor is activated when the rider pedals, therefore, the rider does still need to pedal but with an added boost from the motor to make the ride easier.  Our Cube Touring Electric Bikes come with the choice of 4 power settings, so the rider can choose how much assistance to use. Our bikes come with sturdy German engineered components and powerful Bosch powered motors and batteries. The display unit is mounted centrally on the handlebars, which shows you your speed, which of the 4 power modes you are using and all the battery information you will need for a relaxing ride.

Question 15

How far can I travel on an E-Bike without re-charging?

Accepted Answer

E-Bike Safari’s current fleet of Bosch powered Touring E-Bikes can travel over 100 miles without re-charging, depending on the amount of assistance you require from the battery.  This will normally be plenty for day trips, but if you did go for an extremely long and challenging ride, it is possible to charge your battery on route, at a café or any other location with an electric socket.

Question 16

How do we re-charge the battery?

Accepted Answer

You will be provided with a charger.  The battery can be charged on the bike or can easily be removed from the bike and taken to a convenient place to be charged overnight.

Question 17

What speed can an E-Bike go?

Accepted Answer

To meet the legal requirements in the UK, the motor stops assisting the power of the bike when it reaches a speed of 15.5 miles per hour.

E-Bike Safaris

FAQS

E-Bike Rental
E-Bike Holidays
Bike Repairs

E-Bike Safaris

FAQS

E-Bike Rental E-Bike Holidays Bike Repairs

E-Bike Rental
E-Bike Holidays
Bike Repairs